Contact Customer Support

Save time by starting your inquiry or parts ordering online.


Part(s)

Required only when ordering replacement parts.

-
Additional part

** Available only when parts are in stock


File(s)

Feel free to provide any file to help us process your request.
Total file(s) size should not exceed 9.5MB

Quick contacts

Monday through Friday from 7 a.m. to 6 p.m. Eastern Standard Time (EST)

Toll Free: +1 (888) 586.7839 ext. 282
Phone: +1 (514) 694.3868 ext. 282
General customer service inquiries: support@vortex-intl.com
Parts inquiries: parts@vortex-intl.com

Your Vortex support resources

Wherever you are in the world, Vortex support resources are available to help. Whether you need replacement parts, or help with the operation of your aquatic play solution, we have a number of resources you can turn to.

You can reach out to us through the form on the left (if you're in need of replacement parts, don't forget to fill out the Parts section). If you'd rather call us, the numbers above will give you direct access to our support team based in Montreal, Canada. Outside of our regular support hours, contact your local Vortex expert using the locator tool - they'll be accessible during local regular work hours, wherever you are.

Find your local Vortex expert

Southern Playground Inc.
Scott Dubois
sdubois@southernplayground.com
(757) 431-0057
Vortex
Barbara Lapierre
blapierre@vortex-intl.com
(877) 586-7839 ext. 264
Vortex
Martina Madlener
mmadlener@vortex-intl.com
(877) 586-7839 ext. 231